Orbitz Complaint - Bait & Switch - Cost us over $2,000.00 USD upon arrival
CHICAGO, ILLINOIS -- Booked an all inclusive vacation package to Cancun in Jan, 2011 for two couples - price was around $1,650.00 each including air fare, not too bad for a nice hotel, and the hotel was awesome, do not get me wrong. But when we arrived at the Hotel, we were taken to the "Business office" to check in, we were thinking we were special ? After checking in we were given some coupons to use while at the hotel. I asked why we needed coupons if we were all inclusive ? I was then told that we did not book the all inclusive plan with the hotel, and to do so would be $108.00 (USD) per person, per night, if you add that up for 7 nights, that comes to $3,024.00 EXTRA. So we called Orbitz, from Mexico and got absolutely no where, after hours on the phone with them, they offered me a $200.00 credit voucher, saying my itinerary did not say anywhere that the package was all-inclusive. The amazing part is how several other people checking in (at the business office) was just as shocked as we were. We searched for this vacation package on the Orbitz web site using the "All Inclusive" link, and all four of us were under the impression that we were booking an all inclusive package. Why were we taken to the business office to check in ? Why were others just as shocked as us ? The manager at the Hotel told us that they have had problems with people booking through Orbitz, and that Orbitz had changed their web site to correct the problem. So the Hotel did work with us, and gave us $10.00 per person, per day discount on the all inclusive upgrade, we were so frustrated and upset, we pretty much had to do it, you cannot afford to eat at this hotel for $108 per person per day at the listed prices, and we were ready to start having a vacation, which we did after having to fork out a little over $2,300.00 extra. It's not that we could not have afforded it, or that it was over priced, but we would have liked to have been able to know up front what were were paying, and budgeted for it. The Hotel was awesome, and assisted best they could, Orbitz was useless I was so insulted when their solution to the problem was a $200.00 travel voucher ! I would like to get e-mail addresses from others this has happened to, we are not the only ones this has happened to, and Orbitz needs to make this right !