AT&T Uverse Complaint - If you are considering AT&T, don't
I have AT&T wireless and was considering moving everything else to AT&T. I decided to keep DirecTV, but switch everything else. I had Cincinnati Bell for phone & DSL. AT&T could not take the order for internet until DSL was disconnected. It was supposed to take CinBell 4 days to disconnect, but we had to wait almost 2 weeks because they lease the lines from AT&T and it took AT&T that long to disconnect the service.
I then ordered my wireless & phone (with a port of my current number) on 4/13 for install on 4/20 - and was told they would call my wife's cell 30 minutes prior to install. On 4/17, they called me to tell me I had a "slam block" on my local number and they could not port my phone until I had that removed - no problem I thought - BUT they require 4 days prior to install so I would have to reschedule. NO WAY - so I cancelled the telephone switch - their loss. Seems they could have checked that on the 13th, 14th, 15th, or 16th if they wanted my business.
When they confirmed the install I again stated they would need to call my wife's cell 30 minutes prior because I would be out of town - no problem - it's in the notes. On 4/20, I was in meetings without my phone. When I got access to the phone, I had 2 voicemails - on MINE, not my wife's - 1 stating they were waiting, but would only wait 20 minutes and 1 stating they were leaving and I would have to reschedule. I tried the installers cell, but he would not answer, so I then spent 1 hour on the phone with AT&T - about 4 or 5 different representatives. None could reach the installer, until I tried to cancel my account - they contacted dispatch and were able to reschedule for that morning - which was my ultimatum. I had ZERO desire to stay with AT&T at this point, but I had been without internet for weeks. IF they could do it that day, they kept my business, if not, I move everything to their competitor.
Unfortunately I'm about to call them again tomorrow. The speed is great, but it drops frequently for no apparent reason. It also causes a lot of static on my phone line.
GO WITH ANOTHER COMPANY!