UBid Complaint - Stay Clear Of This On-Line Hoax!
I am a consumer who has, in the past, helped young couples who want to become engaged, find rings that they can't afford in the stores. I have had some great luck in the past and have saved some really sweet "almost broke" couples a lot of money. They haven't always been the greatest quality rings, but I spend a lot of time searching many hours just to find the right ring. That is until I found uBid.com. I found a ring that looked amazing and the specifications were decent; not fantastic, but decent. I thought "what a great deal for this couple who can only afford this much and wants to get engaged by New Years." I did my homework - uBid had some good reviews, but also some not so great, which is true for almost all these sites. But they had a 100% money back guarantee - no questions ask policy, so I bid and won. It came in a halfway timely fashion, but when I opened the box, I almost cried. The diamond in the center had a big crack and a big black spot. This was supposed to be a SI1-2 in clarity, which means under 10x magnification you will have "slight inclusions." This was a joke. The diamond was junk. This ring could have never been sold in any store anywhere, even by a bottom-end wholesaler, it was terrible. It wasn't even an I3(which means you can see inclusions with the naked eye) which really isn't acceptable by anyone. I called immediately and got the return label and had it in the mail the next day for a full return so I could find another ring for my couple. However, for the next 20 days uBid decided they wanted to hold the ring "in dispute" which means they were deciding if the ring was "returned with all its parts" as I was told on the phone.(WHICH WAS NEVER MENTIONED ON THEIR WEB SITE) Exactly how many parts does a ring have? I asked. I called 5 different times trying to get my money back and they kept giving my excuses. I wrote a letter to uBid explaining the ring was not what they advertised and then saw the same ring being sold again with the same specifications after I returned it before I received my money and called and told them so. They tried to tell me it was probably a different ring, but it was the exact picture and the exact specifications, and now since that time I've seen the ring come up for sale at least 3 or 4 times, so the scam is to sell the ring, they collect too much postage, it's returned again for postage and sometimes a restocking fee if you don't get it returned within 15 days and they just keep reselling it to make money knowing no one will keep this piece of junk.
I finally got my money back after 30 some days from purchase but not in time to get another ring for the New Year's engagement. Thanks Ubid - you guys are big scam artists. DON'T GO NEAR THIS SITE!!!
Company Response on 04/25/2011:
We do screen all of our vendors before they are allowed to post any products up on our website. We also have dedicated Account Managers who work very closely with each of the accounts to make sure there are no issues. Also, at the end of every month each of our vendors is reviewed via our "vendor score card" to see if we want to continue to business with them and vice versa. I apologize for the issues that you had with this order, but we did make it right in providing a full refund. Unfortunatley we are unable to approve every listing before they go live and then our Customer Service has to deal with you, the customer, once they receive the product to make sure it meets your (and our) standards. Again, I sincerely apologize that you had so many issues with the product. Our customer service is available Monday - Friday to assist with issues via phone at 866-946-8243 as well as 24/7 via our webform.