Orchard Dale Water District Complaint - Improper Billing Practices
WHITTIER, CALIFORNIA -- My previous tenant forged my signature to obtain services at Orchard Dale Water District in Whittier CA.. I was unaware of that the tenant took this action nor was I aware that as an owner in the Orchard Dale Water area, they requested this affidavit prior to turning on the service. While speaking to a gentleman that stated he was the General Manager at Orchard Dale, he stated that the bill was mine and suggested that it was I who selected this tenant and it was my fault that for choosing that person (suggesting I should have known this person had low integrity). Since I choose to have this person living in my rental home this was similar to running a Business, therefore I am responsible for any debt the renter may have left.. He also included that if I did not pay the bill, he would then place a lien on my home, “and at no cost to him since HE is a government official, working at a government company and only monitors themselves” and “not even the County or City can tell them what to do”. He went on to say, that all of this information and rules are posted on their web site, they have public meeting all the time with agendas posted prior and it is not his responsibility to inform each individual within their area about the rules that apply while doing business with his company. I thought that comment was odd, considering they made no effort to verify that it was indeed I who signed this much needed document.. But of course when the payment became past due.. They were able to find me without any hitch! After repeating himself several times that he would “place a lien on my home” and then have this reported on my credit… I asked.. “I thought in order to report a delinquency on someone credit, don’t they have received a service”? The General Manager then began taking a tone and stated that it was I, that was convoluting the conversation.. Every time I asked a question or challenged the logic of Orchard Dale’s business practices, the GM became even more condescending. It got to the point, that when I stated that I would need to began attending these meetings to attempt to make some suggestions and or changes.. He openly laughed and said, “There nothing you can do about it”. The General Manager went out of his way to make me believe that If I had a complaint about being billed for services I did not receive, there nothing or anyone that I could complain to, he was it! Prior to hanging up, the GM made it a point to tell me “repeatedly”.. He would not turn on any water for my home going forward until that debt was settle.. I understood the logic of that comment, but I did not understand why the GM went out of his way to make it sound as a threat.. So when I responded, “okay, well I don’t live there.. so your threat doesn’t really affect me”. The GM reminded me one more time, he would place at lien on my home at no cost to him. Orchard Dale Water District was able to send me a past due bill at a cost of $0.35 cents, why did they not apply the same effort toward verifying the owner approved this?