Whirlpool - Washer Repair
Cabrio WTW6500WW1 - Complaint
BENTON HARBOR, MICHIGAN -- I put my Cabrio Washer in service on 14 January 2010. In March 2011, it gave me a "LD" alarm (Long Drain). First, the repairman said the electronic control board needed to be replaced. The $369.00 repair cost represented 51% of the original cost of the machine. After replacing the electronic control board the washer at least recognized the commands which was an improvement. However, the washer would not drain which the repairman said would cost another $208.00.
My complaint is a washer which is 1 year and 2 months old should not need repairs equal to over 79% of the original cost. The Whirlpool representatives kept saying over and over, "There is nothing we can do." I have never called a company and got this answer so many times. I wonder about the quality of Whirlpool's products.
Needless to say Whirlpool has dropped to my "do not buy list".