Direct Air Complaint - Last Minute Cancellation- Unreliable
I booked a flight for travel from Kalamazoo MI to West Palm Beach FL about a month ago. I have an 18 month old son, so a direct flight was an awesome option. A Direct Air representative just called, only two weeks prior to our departure, to say that both segments of the flight were cancelled. Other than a refund, they offer no explanation as to why, no alternative flight dates, and no vouchers or credit toward future travel with their airline. Very unreliable and a huge inconvenience to us to make alternative travel arrangements (not to mention, less flight plan options and higher prices versus a month ago when I first looked).
This was my first experience with Direct Air... and unfortunately, my last.