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Dollar Rent A Car Systems, Inc. Complaint - Added fees - Car rental
Car rental - Complaint
PENSACOLA, FLORIDA -- Posted rates through Expedia put rates at $31 per day subject to an underage driver charge (driver under 24 yrs). When they arrived, only one had a credit card and she was not the driver, so charge added for 2 drivers even though only one drove the car. Told waiver liability fee was a certain price, not told it was a per day price. Expectation was around $200 for four days; card charged $546 for the same time.
Misleading and possibly shady practices all around. No effort by customer services person at all to resolve situation.
BEWARE!!! USE ANOTHER RENTAL agency!!!
Misleading and possibly shady practices all around. No effort by customer services person at all to resolve situation.
BEWARE!!! USE ANOTHER RENTAL agency!!!
Comments:
Posted by BEJ on 2011-04-26:
That is how they operate. Had family coming from out of town for a big family gathering. Tried to pay for their car rental as a thank you for traveling so far. Could not do it. The one renting/paying for the car has to be the driver. They do charge for extra for extra drivers. As far as the insurance goes, it has always been a per day charge and not a flat fee for the entire rental. I think you will find that the other rental companies do business in the same way.
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