Home Expo Complaint - Please Do not use Home Depot or Expo design services!
REDONDO BEACH, CALIFORNIA -- Expo Design center owned by Home Depot has so called designers that you pay to to help you with home projects. I decided to utilize this service.The designer I was assigned to was Jennifer Garrido at the Redondo Beach CA Expo store. To put it kindly, she was a screw up. Every single solitary thing I purchased on her word had to be returned or exchanged as they did not work. The following is a PARTIAL list of what Expo did to me.
1. Jennifer knew I was purchasing a granite countertop from Expo and required a sink. Since Expo's were not to my liking Jennifer said I could buy whatever I wanted to go with the granite. Well I purchased a Moen granite sink from an online store. I told
Jennifer about this purchase prior to paying for it and she said nothing. Several
times afterward Jennifer and the granite install people where at my house measuring stuff
and saw the sink and said nothing to me about it not
being compatable with the granite countertop until 3-4 weeks later. The creater of the sink Moen said it would be fine as did several other contractors. But expo refused.In the end I was forced to send the lovely sink back!!!! I lost money. It was a huge delay in the project of two months.
2.The granite people where a nightmare. They left a huge mess and scratches were all over the granite. Around the airgap they ruined the granite slab and I waited 8 weeks for them to try to find a larger airgap to cover their chips but they never did or even contact me to tell me they could not. They scratched the cabinetry which had to be repaired at a high cost. It requires continued repair as one seam rises 1/2 inch above the other and both Expo and Difranco ignore my calls.
3.I had Sears install a new dishwasher next and they said the airgap Jennifer sold to me was recalled! Sears forced me to buy another at 10 times the normal price from them in order to get my dishwasher working!
4.When the plumber came he said the faucet Jennifer cleared would not work with the granite. I had to pay him two days pay as I awaited the proper faucet to go with the
5.I purchased some slate from Expo as well on my own. It was suppossed to be green in color as on the display.Well they give no money back on flooring and when I opened the boxes the flooring
was not at all as the display and they refused to switch it out or reimburse me.
6.Worst of all Jennifer chose a solid wood floor to go on
my concrete subfloor. Solid does not go on concrete. No solid could ever work with my particular home set up.
She was paid to guide me to proper purchases. I have 3000.00 in flooring I cannot use and called them over 20 times and get the runaround as they don't care.
7.When u call the store you wait on hold for an hour. The assitant managers don't return calls at all and continually lie. Kim Macintosh an ASST manager pretending to be in charge scared the hell out of my mother when my mom called to discuss the matter and told her outright lies regarding the case. James ASST manager promised to return my mom's calls and never did!
Herb Simms a new store manager out and out lied at the small claims case. He was never present for anything and created false documents claiming I saw them.
Again this is a tiny sample of the incompetance and poor customer service one gets when dealing with Expo Design Center.
Find out yourself.
Go to a store and stand for hours looking at expensive italian tile and note no one comes to assist you."Just like Home Depot" hahaha
Go to pay for a product at the special service desk and it takes two days and the form they give you is 10 pages long of legal jibberish that was created to absolve them of responisbility.
Wait 12 weeks for a product that you were told would take one week.
Order flooring on their measurements and have tons left over as they lied about the measurements to sell you more product which you cannot return.
Try and call and stay on hold for a day.
Call the main office and get the run around.
They are commiting fraud as the designers do not know the products they sell.
Bottom line don't shop there!!!! I am a consumer with nothing to gain by saying this. They do not care about their customers.