Lumber Liquidators Complaint - Don't get sucked into the '6mo. same as cash' BS
TOANO, VIRGINIA -- My husband and I purchased over 1400sq. ft. of Bellawood Brazilian Walnut hardwood flooring from LL, which totaled over $9100, at the Martinsburg, WV store. The salesman persuaded us to 'take advantage of this great 6mo. same as cash' program. Sounded good. We had saved up for the flooring in advance and planned on paying it off before the deadline. As the statements arrived, we made our payments. Oddly enough, we received the last statement the day before the deadline, but we paid it that very same day to avoid a penalty.
That was July of '09 and they've been harassing us ever since, claiming we owe them over $300 in late charges.
My husband has called and asked if anyone could show us that we honestly owe that, but their customer service is terrible, and they won't make any effort to help.
As a last resort, I emailed Tom Sullivan, explained the situation, and asked for help. Sure. His assistant replied that I should call the collection agency. That's it.
Seems like LL has an extra way to make money.