PayPal Complaint - Paypal Supports Fraud and does not Protect the Consumer - Dispute Resolution Process is a Travesty

Posted by Nicole29 on 2011-04-27:

I no longer use Paypal due to fraud issues also. And trying to get a live person in customer service is very difficult. I hope that there is a chance your money will still be returned to you, once the items make it back to the seller in China.

Posted by momsey on 2011-04-27:

Good review. This is a good reason to NOT use paypal other than in certain situations. I never really trusted websites that aren't able to take credit cards, and only accept paypal.

Just a suggestion - it might be a good idea to post a review of the website you bought from to give other customers a heads up about their location and the products they sell.

Posted by Prince-Caesar on 2011-04-27:

Wow, Im suprised by this. Normally Paypal sides with the buyer on almost every occasion. Im surpised they didnt refund you even though they didnt get the items back. And you are right. If you paid by credit card, you could dispute the charge and paypal would have found it in your favor. goes to show paypal could care less about integrity of buyers or sellers, its whatever the most easiest and money making way out.

Posted by trmn8r on 2011-04-27:

This is a good reminder to be very very careful when buying things on the internet.

Now you may be out both the power supplies and the money, which will be even worse.

Posted by BEJ on 2011-04-27:

After coming back from a trip found charges from paypal on my card. I do not have a paypal account. I called paypal and they wanted me to keep my credit card open while they investigated. I promptly called the credit card company reported it and told them what paypal wanted me to do. My card was cancelled and a new one sent out. Never heard another word from paypal.

Posted by Ytropious on 2011-04-27:

It does not normally take 2 months unless you ship something first class. When dealing with paypal internationally you need to eat the cost and go priority or UPS so you can get tracking and prove it was sent and delivered. It sounds like you did not do any of that so paypal can NOT side with you.

Posted by samanthasmom on 2011-04-27:

Ytropius, you are correct about shipping with delivery confirmation, however priority INTERNATIONAL does not offer that service, you have to use priority Express. If the OP shipped 1st class mail for $35, I can only imagine how outrageous express mail would of been!! Obviously the OP should of shipped using express mail but I can understand why he chose not too.

When using paypal, you should always always always pay with a credit card. Don't use paypal funds or a debit card! That way, if something like this happens and paypal refuses to refund your money, you can dispute the charge with your credit card company!

Posted by Ytropious on 2011-04-27:

Not true, tracking is available to a lot of countries for priority international. http://www.usps.com/international/sendpackages.htm

When you buy from or sell to international destinations you need to be willing to take these risks, or pay out the butt for return shipping with proper tracking.