PayPal Complaint - Paypal Supports Fraud and does not Protect the Consumer - Dispute Resolution Process is a Travesty
Dispute Resolution Process is a Travesty - Complaint
I recently purchased laptop power supplies from a Chinese firm that had an American web site. Nothing on the website indicated the company was in China. I used Paypal. I received the power supplies but they were under powered and I could not use them. They were different than advertised. The Chinese company told me they would send new labels to change the power rating and that I should just glue them on! This is fraud and is illegal! I notified Paypal. Paypal did nothing about the fraud, I sent the supplies back with a tracking number. It will take 2 months to get to China because of the system there. Paypal decided that one month was enough and closed my dispute resolution case. I am out $100 for the supplies and $35 for the shipping. Had I purchased the item using VISA I would have been refunded without question. Paypal is in the same bed as frauds and criminals. Paypal does NOT protect the consumer, especially where it involves Chinese firms which is the largest money making growth area for Paypal. Paypal does not allow sufficient time for parcels to be returned. Paypal does not allow sufficient time for you to respond to their questions. Paypal continues to knowingly support fruadulent firms and tramples on the small consumer. Sooner or later the readers of this review will get caught in a fraudulent transaction and will experience the loss and frustration that I have. Beware of Paypal. Use Amazon.com as Amazon lets you use VISA. Stay away from companies that only use Paypal, there is a good reason they can't qualify for VISA or Mastercard and only Paypal will do business with these criminals. Remember, Paypal does business with anyone. How secure is that?