Hotwire Complaint - Cut you off for no reason
So this is pretty cut and dry and annoying. I have been a customer of Hotwire for over 4 years. I have booked almost all of my airfare and hotels through them...locally and when I actually travel.
That was until yesterday (4/26/11)
I tried to book a hotel room for a friend who was suck out in Oregon and I jumped onto Hotwire to book it and I got "Error Code #230.
I clicked on their customer service chat window and typed in "What does it mean when you get an - Error Code #230? After waiting 15 minutes for the computer/agent to type something out they told me that I would have to call 866-468-9473
So I call....and I go through the screening process and they told me I would have to call another department...so I call....and I wait and go through the whole screening process and they tell me that they will have to email their Risk Management Department for them to call me back.
Now I'm over 45 minutes in and not even the start of an answer....so I'm annoyed! I tell them to call me and I get a call in the AM (on 4/27/11) and they tell me that Risk Management considers me a risk to continue to have as a customer and they deactivated my account...
I ask why and she tells me that they don't have to provide a reason...so my account was deactivated for no reason. I told the lady that they weren't the only game in town and I would just use other companies that we providing me better rates anyway (I recently booked a trip from Seattle to NYC over 4th of July weekend on Cheaptickets.com for under $300 R/T where Hotwire couldn't get it below $380 - so they aren't even worth it)
What's even worse at this point is I can't log into my account to delete the credit card information that was associated with my account....I feel real safe now.