Fidelity Investments Complaint - Fidelity Investments Poor Customer Service
DALLAS, TEXAS -- ON 4/11/11 at approximately 3:30 P.M. I called Fidelity to request a withdrawal. I was told a check would go out in the US mail on 4/13/11. When I had not received it 5 business days later on the 18th, I called and was told it could take up to 7 days for the check to arrive.
Called again on the 19th since I have never had to wait 7 days for US mail. I requested they stop payment on the original check and send a replacement by overnight mail. Was told by Fidelity that the check would be sent out on 4/20 and I would have it in hand on the 21st. Check did NOT ARRIVE on the 21st. When I called Fidelty again, I was told that their customer service representative had set "unrealistic expectation" by telling me I would have check on the 21st. The check had not been sent but would be put in over night mail on the 21st to arrive on the 22nd. I requested a tracking # and was told that a tracking number would not be availalbe until 11:00 A.M. on the 22nd. I called on the 22nd to get the tracking # only to be informed that there offices were closed on the 22nd!! I did get the check late afternoon on the 22nd, but I fully intent to move my money out of Fidelity. I should not have to wait two weeks to get my own money?