Jitterbug Informative - Think twice before buying
SAN DIEGO, CALIFORNIA -- After making a purchase from Jitterbug I wasn't given any account number or any shipping notifications. So I went online and I found all those negative reviews and complaints about Jitterbug... I called them to cancel the purchase. Their charge was still pending on my credit card and I hadn't receive the phone yet.
But they said it had already been shipped and even if I refuse the package from them I will not be getting back the activation fee of $35 and shipping fee of $10. They claim the phone comes activated already but when I talked to their customer service representative before making a purchase she said I would have to call a specified number that will come with my phone to activate it. They have 30 days return policy where they refund the phone cost but not the minutes used from the plan nor the activation and shipping fees. But that is if you activate and try it. In my case I don't understand why should I pay activation fee if I never even touched the phone. Also they don't have any tracking number for the shipment so I am not even sure the phone had been shipped. No matter the outcome I would like people to know about Jitterbug and their dirty business practices. You can find hundreds of complains from their existing soon to be former customers online at http://www.consumeraffairs.com/cell_phones/Jitterbug.html
Former Employees and Customers Speak Out Against Fraud and Poor Management at Great Call Inc DBA Jitterbug Cell Phones
I found these comments at: http://www.betanews.com/article/Jitterbug_Makes_Cell_Phones_Easy/1165958010
By honest abe edited Nov 17, 2007 - 5:18 PM
BEWARE OF THIS COMPANY!!! Check with the BBB first. This company offers poor service, poor service plans, and a terrible handset. The goal of the company is to be first to market and sell their subscriber base. The goal is to get the customer not keep them. There are a lot off issues ... check them out before you buy.
Score: 0 By JBInsider posted Nov 15, 2007 - 11:08 AM
Company Response on 04/27/2011:
Hello. My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug cell phone. I read your post today and wanted to personally reach out, as we apologize you’ve experienced trouble with your order.
We strive to offer our customers a superior level of customer service and superior products, and as such I would be very interested in speaking with you to learn more about your experience, properly address your concerns, and answer any questions you may have.
We will be reaching out directly to you, though in the meantime you can please feel free to call me at your earliest convenience at 760-602-6700 and ask for Sue Weaver.
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