Virgin Mobile USA Complaint - Broadband2go - Broadband internet using their MC760
I purchased Virgin Mobiles MC760 thumb drive. They claim you get 800kb per second. This is untrue. My average download rate is 2.5 kb per second and my upload speed is averaging. 5 kb per second. This is way slower then dial up.
I paid for the unlimited and because the speeds are so slow I haven't even come close to using it.
I called their customer service to try to find out what the problem was. First they tried to say that I was not getting a good signal I knew this was not true. So when I told them that was not true they used the excuse that it is because I am using Ubuntu Linux so I tried it on a few Windows machines, I was getting a good signal but it was still very slow. Then they tried to tell me that it was a hardware problem on my computer I proceeded to tell them that I tried it on a bunch of different computers and had the same problem. I also told them I did a loop back test and my hardware was communicating fine with the thumb drive.
I Googled the problem and have found that there are many people having the same problem. I feel Virgin Mobile is being deceptive about the speed and quality of their product. I am surprised someone hasn't filed a class action lawsuit. I have not been able to make any money off the net because the connection is too slow to use Ebay or Craigslist.