Ikea Complaint - Faulty product and NO service
PITTSBURGH, PENNSYLVANIA -- After putting the cabinet together I discovered:
1. two of the drawers rub and do not close properly (a SERIOUS issue)
2. a white film is on one of the drawers (which does not wipe off)
3. missing pre drilled holes for the 4 out of 12 knobs.
4. 2 missing pre drilled holes for attaching the cabinet top.
What I was told by customer service:
"take the cabinet apart, put it into the original packing boxes & take it back to the store for review".
I asked if they would give me a refund to cover my gasoline. They said no discounts or refunds are given. They said that Ikea is "sorry for my inconvenience". (gee...thanks for caring, Ikea)
What is costs me is a HUGE gasoline bill and driving time of 4 hours....once home...I get to put it together again with hopes of it not having problems.
Ikea does not share the burden! I won't be talking good things about that company.