Whirlpool Model number: EV200NXGWO2
Whirlpool upright freezer
ARKANSAS -- My Comment: Regarding Whirlpool upright freezer Model number: EV200NXGWO2, Serial # EVJ146-4182. Calls to your Service Dept. have not been favorable in the case of this LEMON. It has been replaced once already with the SAME DEFECTIVE MODEL. The most recent one that you sent to us has the same problem as the original that we purchased. The automatic defrost does not function properly. The drain continues to freeze up and clog causing a buildup of ice in the back of the back panel and the inside bottom of the freezer. This buildup of ice inside the back panel has caused the panel to break loose. Calls to local serviceman have been satisfactory but the original problem remains without remedy. We want you to reimburse the local serviceman and provide a taller panel that will prevent this ice buildup inside the drain. This Modle freezer was improved in 2003 with a taller panel. However, your person on the telepone help desk (Shiela) informed us that the freezer was out of warranty (the second one) and that it could not be replaced. The facts are we do not want the freezer replaced with another defective model. We want what we originally paid for (but did not receive); a dependable upright automatic defrosting freezer. I think that this could be accomplished with your replacing the back panel with a taller panel. I do not feel that we should have to pay for your problem going back to 1994.