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Embassy Complaint - Poor Quality - Hotel
Hotel - Complaint
DUBLIN, OHIO -- I recently stayed at the Dublin Embassy Suites. Cold food, over booked, very loud, and the pool was closed. . Management refused to do anything about any of the problems. I took my grandkids who were not happy at all. When I complained about these problems it was shrugged off and said well we are sorry. Sorry does not help with crying kids no sleep and a poor quality food. I would have at least have expected a discount. This will be my last stay at embassy. When you pay over a hundred dollars for a bed you expect more then oh well as an excuse for a poorly managed hotel.. You can't survive on sorry it leaves a bad taste. If I gave this as a response at my job there would be heads rolling. I guess all they care about is we are making money. Poor Management, Poor quality, and if thinhs are as I expect there will not even be an apology even though I took the time to complain.
Comments:
Posted by getoverit on 2011-04-28:
It was a number of years ago but I stayed at the Embassy Suites in Atlanta a few times. They used to have this little placard on the table in the room that said if you weren't satisfied, they would refund your money.
One time, the hot water heater in the whole place went south - cold showers for everybody that morning.
When I checked out, I asked to have one night comped. The woman at the desk had a real attitude about it, but sure enough, they wrote one night off the bill.
I guess those days are gone.
Be that as it may, I always liked staying there.
One time, the hot water heater in the whole place went south - cold showers for everybody that morning.
When I checked out, I asked to have one night comped. The woman at the desk had a real attitude about it, but sure enough, they wrote one night off the bill.
I guess those days are gone.
Be that as it may, I always liked staying there.
Posted by olie on 2011-04-29:
Regarding the pool: I've learned, when the pool is an extremely important aspect to my stay, to ask when making the reservation. We, too, have had instances when a pool has been closed due to a scheduled cleaning, or a renovation, or an urgent situation. What are they supposed to do about that?
On the other hand, there are plenty of times we travel where the pool is of no importance at all.
On the other hand, there are plenty of times we travel where the pool is of no importance at all.
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