Embassy Complaint - Poor Quality
DUBLIN, OHIO -- I recently stayed at the Dublin Embassy Suites. Cold food, over booked, very loud, and the pool was closed. . Management refused to do anything about any of the problems. I took my grandkids who were not happy at all. When I complained about these problems it was shrugged off and said well we are sorry. Sorry does not help with crying kids no sleep and a poor quality food. I would have at least have expected a discount. This will be my last stay at embassy. When you pay over a hundred dollars for a bed you expect more then oh well as an excuse for a poorly managed hotel.. You can't survive on sorry it leaves a bad taste. If I gave this as a response at my job there would be heads rolling. I guess all they care about is we are making money. Poor Management, Poor quality, and if thinhs are as I expect there will not even be an apology even though I took the time to complain.