Staples Complaint - Warranty is a Joke/ Management Lied to Customer
MCALESTER, OKLAHOMA -- I bought a Hp 3n1 photosmart printer on 2/2010. I am having trouble with the wireless connection and the printing quaility. I purchased the extended 2 year warranty on the original sale date of 2/2010. I was told as purchasing the warranty from "T" if any issues arise," Staples will fix it at Lawton, OK, at our repair center, if they can not fix the issue, they would send me a NEW HP printer or give me an instore Staples credit for the purchase of a new one." IS what the assistant manager said to my face and smiled.
HE LIED!!!! LIED!!!!!!!!!!!!!!
I contacted the Lawton, OK, repair center to file a claim. The lady ran two trouble shooting tests, and had no luck. She said I would be receiving a replacement/REFURBISHED printer. I asked is it new? She said no. She had know idea what brand, the condition, or any information on it. It would come from a company call Encompass. Gave me a number to call. It would come with a 90 warranty. I asked, why not send me a new one? She said we don't do that. The warranty is know fulfilled. Then, I asked, where is my in store credit so I can get a printer of my choice? Sorry, she said you were told wrong information.
So, it boils down to this, I am getting some type of printer that was someone else's problem and a short warranty that they don't honor....No instore credit, or new printer, or nothing. I am out money for something I have no idea on what I will be replaced with and I have know idea if it will be compatible with my network. This the second time I have had issues with Staples. DO NOT BUY A WARRANTY FROM THEM.
I tried call the customer service toll free number to report this, they never did pick up after 10 minutes....