Pizza Hut Inc Complaint - Customer Service
LOMPOC, CALIFORNIA -- On April 29.2005 I placed an order over the phone and I was speaking to Brian an employee over the phone. I asked if the had the pizza strips that were $9.99 and Brian said in a rude tone of voice "We never had those" but we do have the dipping strip pizzas. I said I will take one order with all Ranch. Then I asked for a family order of Bread stick. He said you mean double order right. " I said yes a double order." He was very rude over the phone to me. I asked for his name and he paused and said my name. I said yes do you have a name. He finally gave it to me. I went to pick up my order and asked to speak to the manager.
Spoke with manager and explained the issue I had with Brian over the phone. The manager said to me "Oh Brian would never say that he is such a quiet boy" and walked off. I was very unhappy. I got on the computer with Customer service that night and 10 days later I received a coupon for a free pizza of Choice. I was happy that my complaint was read. Then I walked into the Pizza Hut Restaurant on May 12.2005. I had a free pizza coupon from a previous complaint. Coupon stated Free Pizza On Us. I asked for an X-Large Pizza. Gave coupon to employee. Employee took coupon over to manager and came back to me and stated that we ran out of X-Large pizzas for the night. I ordered a large pepperoni and ham. I was told the pizza would be ready in 25 minutes. I ran to the store and came back 30 minutes later to pick up my pizza. My order was NEVER placed. The manager Bea Xiong said to me oh you never came in to place order did you. I told him YES I did and this gentlemen took my order. He started to argue with me. Mr.Xiong finally put my order in the computer 5 minutes later and told me it would be ready in 35 minutes. It was getting late and I was hungry and not very happy. I told him to have it delivered and he told me It would be an 1hr to have it delivered.( I live less than 3 miles from Pizza Hut) He started getting an attitude with me. I left go go home and the pizza was at my house 55 minutes later. I had my dad call and ask if they had X-Larger pizza and they told him yes what kind would you like.
He then explained that my daughter was in there earlier and was informed to her you didn't Mr. Xiong said oh it must have been a miss understanding. Ya right. I was a CUSTOMER that was LIED to. The coupon never stated what size of pizza you get for free. Pizza hut has UPSET me two times in the last 3 week. I will find another place to order pizza for a while. The staff at the location are extremely rude to customers and they don't care how they treat there customers. Corporate needs to go in and take some control.