Sears Complaint - Empty Promises For Repair On New Refr/Freezer
MOORESTOWN NEW JERSEY -- Dear Sir:
In good faith, I purchased a new Refr/Freezer (defect) and had no service on three different dates, between the hours of 1:00PM to 5:00PM on 4/15/11, 4/20/11 and 04/25/11. All three dates I was assured and promised a repair service person to replace this gasket on the Drawer/Freezer. It is well over a month, 04/08/11, when I called to mention that the freezer is filled with frost all over the freezer. When I opened the drawer, the frost fell all over the floor. This has been gone on the entire month of April. I was promised and assured of service. All three of these dates, has proven to be "NO SHOW" AND NOT EVEN A CALL FROM ANYONE, BEGINNING WITH MGR. OR A REPRES FROM THE SERVICE DEPT. aLL CALLS THAT I HAVE MADE HAVE BEEN EMPTY PROMISES AND APOLOGIZES. This is not acceptable for me. I am a former employee of Sears of twenty years (20 yrs.) My late wife and I have always purchased big ticket items from Sears. They were always reliable. Today, I can honestly say, "I WILL NEVER EVER PURCHASE ANOTHER ITEM FROM SEARS AGAIN. AFTER ALL THE EMPTY PROMISES AND APOLOGIES I HAVE HAD EVERY TIME I INITIATED THE CALLS TO FIND OUT WHAT HAS HAPPENED. On one call, I was told, I was not even scheduled. I have lost all interest with Sears and their guarantee that we will be out to fix your freezer. The Gasket has been at my house all month of Apr. and still sits presently.
I requested on April 25th to a repres. Miss Pam, if I could have the replacement Refrig/Freezer delivered on 04/30/11 IN THE MORNING. I RECEIVED A CALL TONITE 04/29/11, THAT THE DEL. TIME IS 2:30 TO 4:30 PM. Reason, I will not be here in the Sat. PM because I have to be at my Church to set up for the 5:00PM Mass (Catholic). Sunday, I will not be here all day, because I will be in a Convent, to play for a Mass and A Communion Breakfast after the Mass. I have never Ever Been so Disgusted and Fed-up with Sears, that I can honestly say, that I WILL NOT DEAL WITH ANY PRODUCT WITH SEARS AGAIN. I JUST CANNOT GO THROUGH WHAT I HAVE ENDURED THIS MONTH BECAUSE NO ONE FROM SEARS HAS MADE ANY KIND OF EFFORT TO CONTACT ME AND TRY TO MAKE GOOD ON THIS REPAIR. NOW THE DELIV. DATE IS ALL MESSED UP TOO. MY REQUEST FOR AN AM DELIVERY WENT ON DEAF EARS. I WAS TOLD TO CALL EARLY TOMORROW MORNING TO SEE IF A DELIV. CAN BE MADE IN THE SAM ON THIS SAT. 04/30/11. I AM ANTICIPATING, THE SAME DISAPPOINTMENT WILL RESULT, JUST LIKE THE THREE DATES FOR A REPAIR. I CAN PROMISE, I WILL NEVER, EVER PURCHASE ANY MORE PRODUCTS FROM SEARS AGAIN. I AM EXTREMELY DISSATISFIED WITH THIS WHOLE MESS. I CAN UNDERSTAND WHY SEARS IS NOT DOING WELL WITH THE BUSINESS MARKET. I WON'T HAVE ANYTHING TO DO WITH SEARS AGAIN. THIS WHOLE ORDEAL THIS PAST MONTH HAS PROVEN THIS TO ME, THAT I WILL TAKE ALL MY BUSINESS ELSEWHERE.
AN EXTREMELY DISSATISFIED AND DISAPPOINTED FORMER CUSTOMER.
MR. ROBERT J KAMUCA