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Office Depot Inc Complaint - No 100% customer satisfaction - office depot brand print cartridge
office depot brand print cartridge - Complaint
DAYTON -- I purchased two 'office depot' brand print cartridges for my Lexmark printer. Good price at the time so I kept them till I needed a new cartridge in the printer. Neither worked. The printer said 'not a recognizable' cartridge. By this time I no longer had the receipt. They took one back but not the second cause I did not have the original packing material. Two days later I returned with the packing material; now they said the cartridge was no longer in their 'system' and could not take it back. They reminded me of their 14 day return policy and I reminded them of the words on the cartridge package which reads, '100% Satisfaction Guaranteed'. I said it should read, '100% guaranteed sometimes'. My point is that the cartridges were defective, no doubt about it. That is probably why they no longer carry the part. I don't understand why if the part is defective, that they always put it back on the consumer to make it such a pain to get satisfaction. I will never do business with Office Depot again.
Comments:
Posted by Alain on 2011-05-02:
Without a receipt there is little you can do. However, it would have been a better decision for Office Depot just to take back the cartridges and instead of losing a customer.
Posted by HonestForSure on 2011-05-21:
Ridiculous management decision as ODP always gets credit for their "own" brand.
Posted by Casey Ahlbum @ Office Depot on 2011-07-11:
Sorry to read about your poor experience with an Office Depot brand Ink/Toner product. Please feel free to contact me at casey.ahlbum@officedepot.com and I'll be happy to help solve this problem for you. We need our customers a lot more than you need us and I want to make sure this matter is addressed to your satisfaction.
Sincerely,
Casey J. Ahlbum
Sr. Customer Relations Manager
Executive Customer Relations
Office Depot, Inc.
casey.ahlbum@officedepot.com
Sincerely,
Casey J. Ahlbum
Sr. Customer Relations Manager
Executive Customer Relations
Office Depot, Inc.
casey.ahlbum@officedepot.com
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