Office Depot Inc Complaint - No 100% customer satisfaction
DAYTON -- I purchased two 'office depot' brand print cartridges for my Lexmark printer. Good price at the time so I kept them till I needed a new cartridge in the printer. Neither worked. The printer said 'not a recognizable' cartridge. By this time I no longer had the receipt. They took one back but not the second cause I did not have the original packing material. Two days later I returned with the packing material; now they said the cartridge was no longer in their 'system' and could not take it back. They reminded me of their 14 day return policy and I reminded them of the words on the cartridge package which reads, '100% Satisfaction Guaranteed'. I said it should read, '100% guaranteed sometimes'. My point is that the cartridges were defective, no doubt about it. That is probably why they no longer carry the part. I don't understand why if the part is defective, that they always put it back on the consumer to make it such a pain to get satisfaction. I will never do business with Office Depot again.