Air France Complaint - Employee Theft
NEW YORK -- I boarded Air France in December 2004 from Newark, NJ to Paris, France. I had to transfer to another Air France flight to travel to another destination. When I reached my final destination, I was surprised to see that the bags were zipped, but the locks were missing on my two bags. Very quickly I opened my two bags to check if somebody had stolen any of my items; I was very concerned, since I had expensive jewelry in one of my bags. When I checked both of my bags, I found that an empty jewelry box was left in my bag, but all the jewelry was stolen. I was very annoyed, since I expect the airline to be responsible for the theft. I filed my complaint with Air France, but they did not honor my complaint, since I didn't file my complaint within 7 days. I am positive that even if I had filed within 7 days, they would have come up with some other reasons mentioned on their ticket, and would not have honored my complaint. The letter indicated that there were occasional lapses during transit and they apologized for the incident. I think that Air France management needs to ensure that they provide satisfaction to the passengers, and if there have been lapses in the past, they need to take appropriate actions and prevent them from happening again. But it seems nothing is being done at management level to address these issues. I had no idea that even under certain situation, for security reasons if somebody had to open any passenger's bag, that person would steal items from the bags. I traveled internationally in the past, but have never had this type of experience where my bags are opened and items are stolen from the bags. After this incident, I researched about Air France and noticed that there are many dissatisfied customers. If I had researched about this airline prior to my travel, I would not have given them my business. Since I was traveling in Dec., it was difficult to get any other airline. I had no intention to travel by Air France, but had no choice. This was my first and it will be my last travel experience with Air France. Under no circumstance, I will ever travel by Air France again. I decided to post this incident to help other customers, if they choose to pick Air France. I strongly believe that if an airline wants to be in business, they need to take care of their customers first.
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