Kroger Complaint - Bad Meat, Bad Produce and Bad Management - 3 Strikes you're OUT
BIRMINGHAM, MICHIGAN -- One might think that if you were going to put a "Kroger" supermarket in an up-scale community like Birmingham, Michigan.. and even give it a fancy name like "Kroger Fresh Fare".. the be powers at Kroger would make it at least AVERAGE on all fronts.
On the contrary- The Birmingham, Michigan Kroger store is the worst run (management is non-existent and what there is of management is comprised of rude individuals who haven't a clue what it takes to "keep" a customer) supermarket or any food store I have ever shopped in.
They advertise their meat in the butcher display case as Angus, but generally it is more comparable to "steer".
Not only is their routinely mold covered fruit on display for sale, but I have actually seen produce employees putting out moldy berries, etc.
The above are not isolated instances... each have happened more times than I choose to recant here.
The icing on the cake is if you dare take the berries back or the meat to their "non-customer service counter"... you are in for a real treat consisting of something close to a tongue lashing by someone who claims to be "the manager" on duty.
I have personally called and written Kroger headquarters regarding these issues, particularly the brow beating by management of not only me, but so many others I have seen go through the same poor treatment- and guess what, absolutely NO follow-up by Kroger. Apparently they feel they don't have any competition in this area since Farmer Jack's closed and they own the only two major supermarkets in the immediate area.
I have found the it is far better to shop at Whole Foods and pay the dollar more a pound for "REAL ANGUS" beef, real fresh produce, and friendly staff and management. Apparently Whole Foods is far more particular in their hiring practices than Kroger.
On a score of 1-5, I give the Birmingham, Michigan Kroger a -5