Bank of America Complaint - Service
PALM BEACH GARDENS, FLORIDA -- I am writing to make a formal complaint regarding bank of America and its unethical practices to customers. I think this bank is a fraud, and cares nothing about customers. I don’t understand why the bank will not just pay a check for a customer, if they are going to charge the customer $ 35.00 on a returned. I believe it’s unethical for a bank to allow a merchant to present a check up to 3 times, and charge the customer up to $35.00 x 3 on the same check or transaction. It would make more sense to pay the check, and charge 1 fee. This would protect the customer and prevent the customer from enduring fees from the bank and the merchant.
I have recently paid $ 105.00 in fees from Bank of America, on a check for $141.00. In this past year, I have paid over $1000.00 in bank fees, due to lose of employment and drafts from my account, causing fees from the bank. The bank refunded some fees; however usually stand by the same statement,” it’s not a bank error.” The bank allowed the merchant to draft up to 3 times on some items, and charged me $35.00 each time for the same transaction. The merchant then charged me $50.00 for the returned check, a total of $ 155.00 paid in fees on top of the $141.00 check, something is very wrong about that!
If the bank paid the check the first time, and charged me one $35.00 fee, it could have saved me well over $100.00 in additional fees from the bank and merchant. In this economy it is unfair to treat people and customer’s this way. Bank of America’s practices should be reviewed, as a customer I am disgusted by the treatment, and lack of consideration for their customer’s. I wouldn’t recommend this bank to my worst enemy, and I am looking forward to taking my business elsewhere very soon.
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