Target Complaint - Target Sucks at Redeeming Coupons!
CHULA VISTA EAST -- I have always liked Target stores and products and when they started coming out with Target coupons I was really pleased because you can save a lot of money with a manufacturer's coupon and a store coupon combined. So I spent all this time organizing my mfg. and Target coupons and then spent quite a bit of time in the store looking for bargains. For this trip I had at least $30 in mfg. coupons plus whatever in Target coupons too. The kid at the checkout scanned all my coupons and never said a word. I paid the total, which I thought was kind of high considering all my savings, and realized he hadn't given my a couple of $5 gift cards I was entitled to with my coupons. When I mentioned these to him he said the coupons must not be valid because the computer didn't automatically issue the gift cards. So I took the coupons to customer service and after at least half an hour of several people trying to explain to me why they were not valid (which they were because I had bought the required items), I finally had to speak to a manager who issued me the gift cards immediately. However, when I got home I checked my receipt (which I ALWAYS do from any store or restaurant because there is almost invariably a mistake in the merchant's favor) I realized they had not redeemed at least $30 in coupons!!! So that was why the total had seemed so high! I was furious of course and went back to the store the next day. They offered to buy the products back! Wow, what customer service!! I said what about my $30 in coupons that are gone now (they will be getting the money for them), so they gave me about $15 in store coupons good for anything. They should have offered and/or I should have demanded an entire $30 worth of store coupons! Well, that was my first experience with a lot of coupons at Target.
The next time I again had quite a few coupons and when it came time to redeem them, again several did not get redeemed! So I went to CS and after about 30 minutes or more was able to get the problem resolved through a manager. It was the same black haired B from the last time and she told me that I had too many coupons for Glade products. So I said, "So what you're saying is, I can't buy too many Glade products in one shopping trip?" And she got all huffy and said, "Well, that's what the computer said." And then she stalked off angrily. So what I should have said was, "Well, you have a brain and the computer does not, and you can see that I'm buying the required number of products per coupons, therefore the computer is wrong!!"
The other really annoying thing on another trip was the checkout girl scrutinizing each coupon for 5 minutes each and having to call a supervisor over several times to clarify if she should scan the coupon!! So I just decided it wasn't worth the hassle and I would not be shopping at Target too much anymore.
So the other day I wanted to buy some furniture and on my way to the checkout I noticed a sign that if you buy three Always products you'll receive a $5 gift card. Well I couldn't resist because I just happened to have exactly six coupons for Always: 3 for $1 off, and 3 for $2 off. So not only would I save $9 in coupons for something I need, but I would also receive two $5 gift cards, a total of $10 off my furniture, and a grand total of $19 in savings! So there I was trying to buy my first batch of three Always and Susy who was checking me out said she could only accept one coupon!?! So I told her, no, I had one coupon for each item, and she just insisted she could only accept one! So I asked to speak with a supervisor, and she said SHE was the supervisor!! So I asked to speak to her supervisor or the store manager. She went and talked to someone and when she came back she said that was the store policy and she could only accept one. I mean I was incredulous, I could not believe what was happening! Well then a young man Phil came along and saved the day and explained to the moron Susy that it was one manufacturer's coupon per item (not shopping trip) and he then checked me out perfectly with all my coupons and $10 in gift cards. I told him and Susy that HE should be the supervisor and not Susy and that I was going to complain about her and recommend him! All of this took at least 45 minutes.
So since then I have tried to talk to the store manager at least three times, but he is never in and hasn't my returned my calls. When I asked who was the next one in charge, the operator said she didn't know and put me on hold to check. When she came back she told me they WEREN'T ALLOWED TO GIVE OUT NAMES (!?!). So I asked if it was the skinny black haired one and she said yes! I guess if I want to write a letter I'll have to address it to "The Skinny Black Haired B." It is obvious that Target does not care about their customers and that is why I am posting a complaint online. I do have one last resource; my neighbor is the store manager of another nearby Target. I guess I will have to talk to him; I wonder if that will do any good?
Because I've received some remarks to the effect that I was abusing the use of my coupons and demanding that they be redeemed unjustifiably, I'd like to clarify the situation: I was buying three packages of regular Always with 3 coupons for $1 off; and three packages of Infinity Always with 3 coupons for $2 off. The coupons themselves stated that I was allowed to use up to three (3) like coupons, one for each item, in one transaction. That is exactly what I was doing. I had to buy them separately in order to get my TWO $5 gift cards from Target, which is why I stated above ". . . trying to buy my first batch of three Always. . ."
I am savvy with coupons and know how to use them legitimately for maximum savings.