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Cape Ann Audio Complaint - Ebay Bidding on Rotel and blocked bidding - Rotel Processor
Rotel Processor - Complaint
ROWLEY, MASSACHUSETTS -- As I have just read soem other complaints I to an in the same findign with these guys.
I had a bid in but then saw they had another listing for a newer processor so I decided to cancel my bid then try to enter a bid on the newer Rotel processer they had, Hell eBay lets the user cancel the bid it wasn't like I did something against the rules. Any way I then find out that I am blocked and can't bid nor can I go back and re enter my bid on the previous item.
I then try to contact the seller to see if I can work out a purchase or explain what I want to put a bid on but I cam blocked and can't even sent them an email. Then I get a real nasty email from then saying WOW your the second one in a year thats decided to cancel a bid and to basically piss off.
I returned and emial to them telling them it wasn't that I didn't want to buy from them just that I changed my mind on what I wanted to buy. Then they sendn me back another email saying well I should know that I would have had my bid cancled any way becauise I'm not a valid buyer. Ive been an eBay buyer and seller for years and I have never had any problems with any one but these guys are a bit off. I don't even know that they are selling ligitimate items. As an AV dealer there are rules manufactures what us to follow and a company like ROTEL problably doesent allow eBay sales of their gear new or honor any warrenties. So I would suggest not buyinmg from them as it seems a bit odd that they are so rude to customers. When a custoemr is comming to me for a big ticket item its important to me that they are taken care of and are 100% comfortable with their purchases and I want them to know we are here before and after the sale to serve them in any way we can. These guys give you a real unsetteling feeling and make you feel you are doing somethignwrong when in fact they are problably up to no good. I would stay clear of them if you don't want to be out your money and warranty on what you expect to come with a valid manufactures warranty!
I had a bid in but then saw they had another listing for a newer processor so I decided to cancel my bid then try to enter a bid on the newer Rotel processer they had, Hell eBay lets the user cancel the bid it wasn't like I did something against the rules. Any way I then find out that I am blocked and can't bid nor can I go back and re enter my bid on the previous item.
I then try to contact the seller to see if I can work out a purchase or explain what I want to put a bid on but I cam blocked and can't even sent them an email. Then I get a real nasty email from then saying WOW your the second one in a year thats decided to cancel a bid and to basically piss off.
I returned and emial to them telling them it wasn't that I didn't want to buy from them just that I changed my mind on what I wanted to buy. Then they sendn me back another email saying well I should know that I would have had my bid cancled any way becauise I'm not a valid buyer. Ive been an eBay buyer and seller for years and I have never had any problems with any one but these guys are a bit off. I don't even know that they are selling ligitimate items. As an AV dealer there are rules manufactures what us to follow and a company like ROTEL problably doesent allow eBay sales of their gear new or honor any warrenties. So I would suggest not buyinmg from them as it seems a bit odd that they are so rude to customers. When a custoemr is comming to me for a big ticket item its important to me that they are taken care of and are 100% comfortable with their purchases and I want them to know we are here before and after the sale to serve them in any way we can. These guys give you a real unsetteling feeling and make you feel you are doing somethignwrong when in fact they are problably up to no good. I would stay clear of them if you don't want to be out your money and warranty on what you expect to come with a valid manufactures warranty!
Comments:
Posted by trmn8r on 2011-05-02:
Would you be complaining that they are selling against Rotel's policy if you had won one of these? You don't seem to have had a fear of losing your money or not having a warranty, if you bid on it.
It sounds like you were able to communicate with this company after cancelling the bid and being blocked. They have the right to block you if they want, and evidently they felt they had a reason to do so. They told you, in your words, to "piss off". Sometimes things don't work out between a specific buyer and seller on Ebay...
It sounds like you were able to communicate with this company after cancelling the bid and being blocked. They have the right to block you if they want, and evidently they felt they had a reason to do so. They told you, in your words, to "piss off". Sometimes things don't work out between a specific buyer and seller on Ebay...
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