Time Warner Complaint - Interrupted Service
Hi. I owned TW (Time Warner) service 4years ago. after I disconnect my service I got open balance with 200 something. I called TW about it. They told me that It's charge of non returned kits. I returned kit and I got balance no longer.
Now my brother open account with TW 2 months ago. We live in together. He got interrupt service on last Friday. So he called TW he found out that I have open balance with TW so they interrupt service.
I called TW ( Robert from credit/collection Dept.) and explained about returned kit. But they are now saying that it is non paid service fee. I could not accept it b/c they told me its for non-returnable kit.
Anyways I think it could happens. But I did not agree with them on interruption on my brother's account.
They explained me that We shared internet service 4years ago, so they interrupted my brother's service.
I complained him that then why didn't them explain my brother about it when he opened the account. He answered that they never knew about this situation and We are not on contract, so it won't be necessary.
I was upset about that they service customer without respection and not under contract.
They have their own policy which is not explained to customer. They ignore the right to know.
My brother requested that he has credit on his account about 50 something dollars to transfer money to my account. But they rejected b/c it is different account.
It never make sense. They said They provide service to property not account. But they cannot transferring money even we are in same property.
For last, My brother request the service back.
It also declined.
I asked a statement I made 4 years ago.
We still have interruption on internet service.
TW is very rude and they have policy which is non-sense. Also it is not explained to customer at all. They also interrupted service without notice.