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Fred Meyer Complaint - Rude Cashier - Cashier
Complaint
KENT, WASHINGTON -- After work I visited my local Fred Meyer (a store I shop atseveral times a week) to pick up a couple of grocery items, hair care products, afew items of clothing, etc.
I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidently stepped in her path, I move out of her way and apologize with a smile only to be referred to as a b***h under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!
On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in fromt of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine. As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of courosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer. I was completly humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same).
I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had amoung a bill that totaled $286).
I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!
I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidently stepped in her path, I move out of her way and apologize with a smile only to be referred to as a b***h under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!
On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in fromt of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine. As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of courosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer. I was completly humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same).
I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had amoung a bill that totaled $286).
I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!
Comments:
Posted by PaulaJ on 2011-05-03:
Honestly? The longer you take to make a complaint about her, she is going to keep getting away with her bad behavior. I'd call and speak to her manager, she sounds like she needs to be re-trained. Also, I work in retail and would never humiliate anyone who uses WIC or food stamps by speaking loudly and rude about it, she should at least be reprimanded about that. I would give her manager a heads up.
Posted by justcuz on 2011-05-03:
Why would you let her ruin your day? Find a store manager and express your concerns. FM is one of the few places I shop regularly because of their exceptional customer service...I really think that they care and would appreciate the feedback.
Don't take this wrong way, but posting a complaint about a business that is really only about a single employee isn't going to resolve your issue if you're not willing to address it head on.
Don't take this wrong way, but posting a complaint about a business that is really only about a single employee isn't going to resolve your issue if you're not willing to address it head on.
Posted by Venice09 on 2011-05-03:
I agree with the first two posters, but I also understand why the OP is putting it off. I have never spoken to a manager about an employee and would only do it as a last resort. On the rare occasion that I am bothered by one, I notice that they are usually gone pretty quickly.
OP, if you haven't complained just because you don't want to put forth the effort, I think it's time you do. You shouldn't have to avoid certain employees in a store where you shop on a regular basis. If this has been going on for a while, I wouldn't want any longer. Please express your concerns to a manager so you don't have to dread going into a store that is convenient for you.
OP, if you haven't complained just because you don't want to put forth the effort, I think it's time you do. You shouldn't have to avoid certain employees in a store where you shop on a regular basis. If this has been going on for a while, I wouldn't want any longer. Please express your concerns to a manager so you don't have to dread going into a store that is convenient for you.
Posted by Prince-Caesar on 2011-05-04:
These days, companies WANT your feedback and they make it pretty easy to do so. Im sure if you go to the fred meyer website, there is a way to send them a message about that store.
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