Account Now Inc. Complaint - Account Now, Inc. card scam - Account Now prepaid card
Account Now prepaid card - Complaint
SAN RAMON, CA, CALIFORNIA -- Account Now card is a scam. I've been trying to get my money from my card but the company put a hold on my account. When I called customer service today(5/3/2011)the customer representative hung up on me after I demanded to get paid for the remaining balance on my card. During the call, the customer representative wanted me to get a passport and fax over a copy of that to the company as identification. I don't have a passport, I don't need one, I'm American citizen and have a state I. D. but the representative did not want that. So near the end of the call the *** hung up on me. Their customer service sucks!!I have been trying for over a month calling the company to demand I get my money from my card. I can't get it from an ATM machine because every time I put in my pin code it gets rejected. I called the company about this in April and even faxed over a copy of I. D. as requested but when I called to see if they received my fax I was told they didn't get it. When I call for my balance, I notice that every day my balance gets lower--they are taking money from my card!! Yet they won't let me use it to get my own money from ANY ATM machine!!!.
They are a fuc#### scam, I can't believe how they have an A rating with the BBB in Oakland, CA. They have more than 500 complaints against them. I don't know how to get my money from these con artists. They did not take the 'hold' off my card and I can't get any money from my own card!! How absurd this *** company is! I DON'T RECOMMEND ACCOUNT NOW, INC. Don't waste your time getting a card from them. They will keep your money and take a little from your card each day. If you have problems with this company, report them to as many people and consumer websites to get the word out.