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Account Now Inc. Complaint - Account Now, Inc. card scam - Account Now prepaid card
Account Now prepaid card - Complaint
SAN RAMON, CA, CALIFORNIA -- Account Now card is a scam. I've been trying to get my money from my card but the company put a hold on my account. When I called customer service today(5/3/2011)the customer representative hung up on me after I demanded to get paid for the remaining balance on my card. During the call, the customer representative wanted me to get a passport and fax over a copy of that to the company as identification. I don't have a passport, I don't need one, I'm American citizen and have a state I. D. but the representative did not want that. So near the end of the call the *** hung up on me. Their customer service sucks!!I have been trying for over a month calling the company to demand I get my money from my card. I can't get it from an ATM machine because every time I put in my pin code it gets rejected. I called the company about this in April and even faxed over a copy of I. D. as requested but when I called to see if they received my fax I was told they didn't get it. When I call for my balance, I notice that every day my balance gets lower--they are taking money from my card!! Yet they won't let me use it to get my own money from ANY ATM machine!!!.
They are a fuc#### scam, I can't believe how they have an A rating with the BBB in Oakland, CA. They have more than 500 complaints against them. I don't know how to get my money from these con artists. They did not take the 'hold' off my card and I can't get any money from my own card!! How absurd this *** company is! I DON'T RECOMMEND ACCOUNT NOW, INC. Don't waste your time getting a card from them. They will keep your money and take a little from your card each day. If you have problems with this company, report them to as many people and consumer websites to get the word out.
They are a fuc#### scam, I can't believe how they have an A rating with the BBB in Oakland, CA. They have more than 500 complaints against them. I don't know how to get my money from these con artists. They did not take the 'hold' off my card and I can't get any money from my own card!! How absurd this *** company is! I DON'T RECOMMEND ACCOUNT NOW, INC. Don't waste your time getting a card from them. They will keep your money and take a little from your card each day. If you have problems with this company, report them to as many people and consumer websites to get the word out.
Comments:
Posted by Alain on 2011-05-05:
Try contacting the California Department of Consumer Affairs via http://ag.ca.gov/consumers/general.php or calling 800-952-5225/916-322-3360. The BBB's 'A' rating doesn't surprise me. Account Now paid good money to the BBB to get and keep that rating.
Posted by AccountNow on 2012-06-29:
Hello rgonza61,
I’m sorry to hear you had some issues with your account. Generally when an account is restricted and documentation has been requested, it is to protect you and any funds that you may have remaining on your account.
Unfortunately we cannot discuss your personal information in a public forum. If your issue has not been resolved, please contact us at customerservice3C@accountnowinc.com and reference your name, address, telephone number, and account number (if possible); or call us at 866-925-2036 so we may further assist you.
GF
AccountNow
I’m sorry to hear you had some issues with your account. Generally when an account is restricted and documentation has been requested, it is to protect you and any funds that you may have remaining on your account.
Unfortunately we cannot discuss your personal information in a public forum. If your issue has not been resolved, please contact us at customerservice3C@accountnowinc.com and reference your name, address, telephone number, and account number (if possible); or call us at 866-925-2036 so we may further assist you.
GF
AccountNow
Posted by Ms.Johnson on 2012-11-24:
I too have had nothing but bad luck with this company and tried to get my money withdrawn by chase so I could bow out without them stealing anymore of my money and the csr cut off my account without my permission and now I have too pay $25 to get a new card for no reason what so ever and it is wrong the way they keep stealing money from me am a single mother with three kids and they have the ardasity to cut my account when they get ready is sure to be illegal
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