Lennar Home Builders Complaint - Lennar - A Sub Quality Builder
SAN RAMON, CALIFORNIA -- We bought a Lennar home in 2007. The house was built in 2005 and the prior owner was "house sitting" for his investor dad and the home was barely lived in when we purchased it. The oven, microwave etc still had original wrap on it etc. When we moved in that summer we lucked out and had a reasonably cool summer. The next year however, we experienced the normal Sacramento 100 degree heat wave and although we had the AC running full blast day and night, several of the bedrooms remained oven hot. We called in an AC company and after doing a complete check, informed us that it is not the AC unit itself but the way the duct work was set up. Apparently it did not reach several of the back rooms hence no air flow. They wanted $20-25K to redo it. Of course we were in shock so we called for a second, followed by a 3rd opinion. All 3 companies came back with the same assessment, not the AC unit but the actual duct work itself.
We called Lennar and they quickly send someone out to do a quick fix to the system and we were told that it a courtesy call as the AC unit is out of warranty period. Hmm.. should duct work that are NOT connected to all the air vent be considered a building design flaw or part of the AC warranty?? Anyhow with the quick fix, we found the system to be manageable, after all a little puff of air is a blessing compared to no air flow at all I supposed. Now our backyard keeps flooding each winter when it rains and in the summer when we water the lawn. We thought it was the poor soil we have here in Sacramento that caused the problem. We hired a landscape contractor to remove the "clay" with good old dirt. $10K later we found out that it was not the soil because when the contractor tested the drains, found out that the builder never connected the hook up. So all these years the flooding was caused by their lack of quality control.
The kitchen tile floor is covered with hair line cracks and none of the outdoor outlet works. We called them again and was given the same line, oops out of warranty period. I would argue that duct work should be structural and Lennar should be responsible for it. Turns out that several of the neighbors had the exact same issue. I will continue my crusade to warn others of this unscrupulous builder. I and all my family (including huge extended family members) will definitely be warned. My first home was by Dunmore home, another builder who refused to stand by its product and viola! Dunmore is now Nomore!!
It is a matter of time before Lennar follows that path unfortunately because a simple google for this builder is linked to many, many other ripped off consumer like myself. Get a clue, a $650K home should at least have duct work set up correctly, rain gutter connected to drains and outlets that work. Shame on you Lennar!!!