Charter Communications Complaint - Absolute Worst Experiences of My Life They Lie over and over!
Absolutely the worst.
Nice customer service persons, I have talked with them over 8x and had the service less then 30 days.
I am contacting the Public Utilities Commission with my complaints due to the misrepresentations and outright fraud of the people that do their marketing and customer service. After the first communication with one of the many people marketing Charter Communications Triple bundle, it has been an ongoing nightmare being told one lie after another. Each time I ask how much per month, is my bill going to increase. And then the new billing arrives and I start over again with yet another person lying to me as to how much it is going to cost and what services I will get.
Then the computers go down due to Charter Communication signal issues. All of this in less then 30 days of service. I may yet sign up for another service provider. I am now waiting for 2 different techs to show up.
BTW If you sign up for their phone service be aware, at least according to the last tech I talked to that you have to rent their modem or the phone will not work. @ $5 a month plus taxes. So you buy the 69.99 bundle plus you have $5 a month for the modem and where I am about $15 in taxes and fees. God help you if you go for digital TV where you pay another $25, $30 if you count the $5 monthly rental fee digital, as basic is only about 12 channels, none of which I watch yet due to the costs the 12 month deal is cheaper to have the 3x bundle locked in for a year then to have only 6 months at the discounted price for the phone and internet.
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