As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I had to switch (from AT&T) to Cingular service because an AT&T phone went bad. Despite being assured that AT&T customers would not experience any inconvenience I
had to buy TWO (2) new phones, had to increase my plan from $59.99 to $69.99
to keep the $9.99 second line, and had to pay a connection charge even though I
kept the same two phone numbers I've had for over a year. I had NO OPTION here since I was on contract with AT&T. Now I've been charged for 330 incoming text messages that I would never have had to pay for with AT&T and it costs me twice as much to text message within my own account. On top of this I'm being told that I won't be getting the $100 rebate from my phone purchase because the form was not postmarked in time even though the young man at the Cingular store told me he was processing the rebate and never gave me any forms to send in.
After being an AT&T customer for over 5 years Cingular has addressed my concerns with 'we are sorry for the inconveniece'.
I realize all charges are detailed in the fine print in their brochures and on their website however, I listened to the young man who handled our transaction who explained the differences in my Cingular Plan and my AT&T plan and NEVER ONCE was anything said about the fact that they charge for incoming Text Messages.
As a resolution, I would like the following:
I would like to see Cingular operate ethically in their advertising and staff performance.
I realize I am in a contract that I am responsible to and unfortunately I can not afford the $300 to cancel out in addition to having to buy new phones through another provider since the two phones I purchased in March for $320 (with an ADVERTISED $100 rebate)cannot be used on another system.
I would like to receive the $100 rebate I am entitled to, $38.00 credit for the service connection charge and $33.00 refund for incoming Text messages on my last statement. Then we will make adjustments in our program plan to deal with these for the remaining term of this contract.
Please contact me if you need more details regarding this incident.