Ashley Furniture Complaint - Ashley Furniture - Edmonton - Please shop somewhere else!
EDMONTON -- OMG! The pain of dealing with Ashley furniture....I bought a sofa in January. It seems a common theme...it came damaged (6 weeks to get the sofa). They promised to replace the one sectional piece which would take another 6 weeks. I listened to the store manager preach policy to me!
Apparently the store policy from the sales people is that "if you change your mind there is a restocking fee". Seems reasonable. What I learned later is that if your product comes damaged, you get the run around, and the store will charge you for saying "getting this stuff out of my house!"
The policies are created to protect only the store.
By the way the manager promised to order the replacement part and never did. We are now 12 weeks from when I purchased the couch and their resolution is to send someone to my house to recover my sofa....
Last night I bought a new bedroom package from somewhere else. Their policies about furniture are designed to protect the customer.
Save yourself some grey hair...shop somewhere else.