Sears Hardware - Downers Grove, IL Complaint - They won't refund your money and you don't get the product either

Review by rns1711 on 2011-05-04
DOWNERS GROVE, ILLINOIS -- I ordered one online (an intermediate tool chest). It turns out, five minutes later, I found out I ordered the wrong one. I canceled the order online. That was a month ago. I'm still trying to chase down the store manager to get my $92. Go to Lowes and buy your tools there. They take care of their customers and stay the hell away from Sears
Comments:1 Replies - Latest reply on 2011-05-04
Posted by SearsCare on 2011-05-04:

I'm very sorry to hear that your online order has not gone as you expected. Putting myself in your shoes I would not blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. At your convenience please contact our office via email at Please provide us a contact number we will call you at your convenience. In addition, include your screen name (rns1711) in the email so we can reference to your case. Again, I'm sorry for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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