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Newport News Complaint - Rip Off - Clothing
Clothing - Complaint
VIRGINIA -- I have NEVER kept anything that I have ordered from Newport News so I don't know why I tried one more time. I placed an order for 2 shirts on March 1, 2011 which was immediately debited from my checking account. Received the item and prompted returned it. According to my UPS tracking info, they received it on March 11, 2011. I have emailed several times and get the same old story (if they even reply)..it can take up to 2 billing cycles for your refund to appear. Billing cycles for WHAT??? I used my debit card not a credit card! It is now May 4, 2011 and still no refund. Beware of this company....will NEVER order from them again and will caution everyone I know to do the same. If they can take my money immediately why can't they refund it immediately??
Comments:
Posted by trmn8r on 2011-05-04:
They told you to expect up to two billing cycles, and it hasn't been that long yet.
Have you asked for an explanation of the policy? What were you told?
Have you asked for an explanation of the policy? What were you told?
Posted by kate on 2011-06-28:
They have filed Ch 11 bankruptcy - so apparently they do not have to credit your account for your return merchandise. I returned something on May 17 2011 and I have been trying to get the credit on my Mastercard. They filed on June 6 - isn't that ample time to credit someone's account? They now have my returned merchandise plus my money! And they are still allowed to be selling their merchandise to others while keeping money from others! How can we get our money back?
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