Disneyland - California Complaint - Extremely Rude Customer Service - military discounts

Posted by yoke on 2011-05-04:

Did you purchase the tickets on base? If so check with MWR to get a refund.

Posted by singsing on 2011-05-04:

If the tickets are not refundable, I really don't know what anyone could do for you, except maybe they can reissue them so your brother and his friend can go another time? It really doesn't sound like Disneyland did anything wrong in this case. I hope you go with your kids anyway and have a good time :)

Posted by ript on 2011-05-04:

If you are unable to obtain a refund, is there a possibility that you can invite friends or other family members to go so the tickets don't go unused? If finances aren't an issue, you could consider donating the tickets.

Posted by olie on 2011-05-04:

You purchased non-refundable tickets. Disneyland didn't do anything wrong.

Would it be nice if they'd refund you anyway? Yes, but they were nice enough to offer a discount in the first place.

I like the idea of inviting someone else to use the tickets. (That would include their paying you back for the cost of their tickets.)

Posted by Ytropious on 2011-05-04:

If you were aware these military discount tickets were non refundable then I don't see what Disney is doing wrong. I also don't see where informing you of this is considered rude. They're only doing their job.

Posted by Justice-4-All on 2011-05-05:

All comments above mine are spot-on!

Posted by yoke on 2011-05-05:

I looked up online about the military discount I think the OP is talking about. It is clear in the last sentence they are non refundable


Disney Military Salute

3-Day Park Hopper* $97.25 valid any 3 Days through October 1, 2011. This offer is open to Active Duty, Retired, National Guard & Reservists. Blockout dates: December 24, 2010-January 1, 2011, February 18-21, April 17-23 and July 1-4, 2011.
VALID FOR UNITED STATES ACTIVE DUTY, RETIRED, NATIONAL GUARD, RESERVISTS & 100% DISABLED VETERANS.* Each qualifying person can purchase up to six, 3-day Park Hopper tickets for him/herself and family or friends, but one of the six tickets purchased MUST be for use by the Eligible Service Member or his/her spouse. ** EACH QUALIFYING PERSON MUST SHOW MILITARY ID AT THE DISNEYLAND GATE and must accompany friends and family members each time they visit the park.***
*This offer is not valid for Veterans, DoD, or Foreign Military/Coalition Partners.
**All six (6) tickets must be purchased at the same time, but do not need to be used on three consecutive days. Tickets must be signed and cannot be shared. The same person must use their assigned ticket for all three visits. All tickets are 100% non-refundable and non-exchangeable.
***One person on each visit must present a valid military ID (CAC card with active/retired imprinted on ID, green active duty ID, blue retired ID, or a 100% permanently disabled military ID with 100% disabled designated on the ID.
Disney is capturing detailed database information that will be verified each time a Military Salute ticket is activated. If the eligible military guest has already activated their allotment of 6 tickets, they will be refused entry and no refunds or exchanges will be made at any MWR Ticket Office for these non-refundable tickets.

Posted by singsing on 2011-05-05:

Sounds pretty clear-cut to me. I guess it's a reminder to always read the fine-print before making this type of purchase. That goes for any travel plans too.

Posted by AshleyFurnitureRules on 2011-05-05:

great review, very helpful!