Disneyland - California Complaint - Extremely Rude Customer Service
I purchased the tickets for military family discounts. Unfortunately,
my brother can not go with us because he's not allowed leave on the weekend we plan to go. We planned to go to Disneyland because we have a wedding to attend and decided to let the kids have fun at Disneyland. Anyways, called customer service ticketing and told them the situation about my brother and his roommate being unable to go with us. I just wanted them to refund the tickets. Said it's not their business since I purchased the tickets through a military station. I said all military discounts are final and can not be returned. Rep was rude and told me the discounts are created for military personnel to spend time with family. No kidding, but unfortunately, my brother can not go. So I asked them to either let me email his id or fax the information over to them. She said she can't do anything about it. And there might be a possibility that I can't get the amount refunded. But if it does, it'll take 8 - 10 weeks. What? Anyways, I just want my money refunded. I am no longer excited about Disneyland. Should have never trusted those darn commercials about this place being a happy place.