Radio Shack Complaint - Deceptive Returns Policy
ISSAQUAH, WASHINGTON -- Let's say you go in January 1st and buy something - like a radio. If you ask, they'll tell you you've got 30 days to return it for cash, thereafter store credit. You don't like the radio (I didn't like mine) so you go in January 15th to return it, and see a radio controlled truck that would make a great birthday gift for your kid for just $10 more than the radio. So, you return the radio and have the sales person charge the extra $10 to your card. Turns out your wife already got Junior a fire engine, so that's got to go back, and one thing and another it's February 2 (17 days later) before you get back to the store. Now your only option is store credit, no cash refund. Why? Because instead of RETURNING the radio and making the sales person go to the trouble of processing both a credit to your card for the radio AND a new purchase for the truck, you made an EXCHANGE. That means your 30 days for cash refund dates back to the original purchase, the radio, not to two weeks ago when you bought the truck. Tricky, huh? Apparently this deceptive practice is followed by other large electronics retailers as well. Moral: While 30 days return is standard on electronics products, you may want to favor hardware or general merchandise stores who do not try to cheat their customers with dubious hidden technicalities. If you make a return at Radio Shack, get a refund in hand, walk out the door, and THEN decide if you want to buy something else there. By the way, I never did find a small radio there that would pull in distant stations, nor a sales person who could rate or compare different models for this quality.