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Whole Sale Furniture Brokers Complaint - Never Order @ www.gowfb.ca - On-Line Furniture Broker
On-Line Furniture Broker - Complaint
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie.
This company has has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designer by the customers.
I (ike countless others) have been dealing with this on-line company for over 4 months, trying to resolve an issue with my daughters bunk bed. To date, I must say it is the worst customer service I have ever encountered. I learned today that it has taken them over SIX weeks to process(not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed.
The president's response to my frustration was to ask me what I wanted him to doa about it...no apology, no assistance, no customer service...THAT should be their tag line on the website!!
This company has has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designer by the customers.
I (ike countless others) have been dealing with this on-line company for over 4 months, trying to resolve an issue with my daughters bunk bed. To date, I must say it is the worst customer service I have ever encountered. I learned today that it has taken them over SIX weeks to process(not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed.
The president's response to my frustration was to ask me what I wanted him to doa about it...no apology, no assistance, no customer service...THAT should be their tag line on the website!!
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