Whirlpool customer service is below poor
Duet washer & dryer
I have had few actual problems with this dryer until today - but it's still pretty much new and does not receive excess usage. Today the plastic knob that sets the timer broke off. After going on line I see this is a common occurrence. I spent 28 minutes waiting on the customer service phone line to be told that the replacement plastic knob would be $25 plus tax and shipping. I understand that my dryer is now out of the 365 day warranty, but when I asked why would this knob be $25? The customer service Supervisor advised me that "this is what the part costs us" which is completely unbelievable; it's a 2 inch wide piece of plastic. He went on to say that "when a Whirlpool product goes out of warranty, Whirlpool will offer no assistance whatsoever." I asked to speak with his supervisor and was told that he is at the highest level of customer service they provide and my only other option was to write the CEO directly in Benson Harbor, Michigan. All this because a 2 inch plastic knob broke! I would never purchase another product from this company that so proudly and blatantly decrees we will offer no support whatsoever ASAP, and instead of apologising for the situation; literally insults the consumer!
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