Travelocity Complaint - Bait and Switch
This morning I opened up my email inbox to find an email from Travelocity that read:
"As one of our valued customers, we’d like to extend you an exclusive offer so that you can save even more on your next trip: GET AN ADDITIONAL 10% OFF our already discounted rates on your next hotel or vacation package booking. Simply use the exclusive promo code on the right at check-out to receive your instant savings."
I was excited to get this, as I was already thinking about using Travelocity to book a vacation package. I went through the entire process of choosing my flights, picking the seats, choosing the hotel, upgrading the room at an additional cost, and adding the discount code provided in the email. It showed me the discounted price, with the 10% off applied. I then went through and added my payment information. I hit the submit button and received an error message that read, "The promo code you entered is valid for use by Travelocity VIPs only. If you have not been designated a Travelocity VIP, you will not be eligible to receive the discount."
I contacted Travelocity about this and received a response a couple of hours via email later from a Max T. in Customer Service that read, "We would like to inform you that the promo code is valid for all Travelocity VIP customers. Per our record we see that your profile is not listed below VIP list."
Why did they thank me for being a special customer and then renege on their offer? How elitist and ridiculous is that? I've always used and preferred Travelocity over other travel sites, and this is how I'm treated as a result? Like a third-class customer because I was sent an email that they won't now honor? That's called Bait and Switch. And it's illegal.
More Reviews on Travelocity: