Dell Computer Corporation Complaint - Why Can't I Get Ink?
I don't print very much, and I don't print very often, but when I need to print something, I'd like to be able to. Isn't that why we buy printers? I purchased a printer from Dell when I bought my computer awhile back. We ran out of ink and we tried to go buy more (checked Target, Walmart, Office Max, Office Depot) but as it turns out, Dell doesn't sell their ink in stores. This is the first problem. I realize it's good to plan ahead and I should order in advance but realistically, that doesn't always happen, so shame on me but I'd still like to walk into a store and buy ink. My boyfriend bought some generic ink that was supposed to be compatible. It wasn't. At that point, I decide I'm going to just order online and I'll upgrade the shipping so we'll get it quickly. Turns out it's "cheaper" to order them in "bundles," so I order two black and one color and it's $58 (wow). I paid an extra $3 to upgrade the shipping to 2nd day and I submitted my order. I got an email confirmation indicating my estimated delivery date is May 9. So it takes a week and a half to get my ink? Okay. I'm annoyed I paid to upgrade the shipping but whatever. Fast forward to today - May 5. I get an email from Dell to tell me there's been a delay and I can expect my ink by May 23. May 23? Really? Over three weeks after I placed the order? So I decide I'm going to a big box store to buy a new printer; one for which I can buy ink in a STORE. I call Dell to cancel my order and guess what? They can't. They are sorry, but there's nothing they can do. They can't cancel it while it's in "production" status. I point out that I'm not supposed to receive it until May 23, which means with 2nd day shipping it won't likely ship until May 19, and I ask, "why not?" If it isn't shipping for another two weeks, why can't I cancel? Their answer: the system won't allow it. I ask if I can talk to someone else. They say I can, but I'll be told the same thing. Really, Dell? Really? Guess what... I'm never buying another Dell printer. Ever. And you shouldn't either. My printer works fine, but only if it has ink.