Toro Complaint - Poor quality of product & poor customer service
We've only had this lawn mower for 2 yrs. We went to start it up and the entire cable (that starts the mower) and everything attached to it fell apart. Took it to an authorized dealer that Toro advises you to go to and they gave us the run around until the end of day. They then decided they would tell us that they couldn't even look at the lawn mower until Tuesday. We asked why and they proceeded to get nasty saying that this was the busy season and good luck tryiing to find someone else that will look at it and hung up on us. The business was called Burdik Lawn Equipment. Then called the customer service at Toro and they couldn't understand why it would fall apart, however wouldn't allow us to order replacement parts for our lawn mower. Do Not Buy Toro....they are not a lasting product.