Sears Complaint - They look, order parts, charge you service, repeatedly don't show up.
We had Bob, technician #2055 come on April 15th to fix our Craftsman riding mower. He ordered parts, charged us $370.79 and promised to return on April 22 between 8 am-5 pm to replace the carburator. My husband, who is a bank executive, took the day off. He received an automated call that the service had been rescheduled for the following Thursday, April 28 between 8 am-12 pm. He took the morning off. No one came. He left at 1:00 pm and called customer service. Who told him it was cancelled because they are waiting on parts. The parts were mailed to our house and received on Monday April 18th. He informed them, explained the inconvenience they have caused and the EXPENSE of taking time off to be here. They were apathetic and said they could come May 2nd. "Do we have to be here?" we queried, "absolutely" was the reply. May 2nd was impossible for one of us to be home, so we agreed on May 5th between 1pm-5 pm. I took today off work. So here I sit. I called customer service to confirm the appointment. IT HAS BEEN MOVED TO TOMORROW MORNING between 8am-12 pm.