Value City Furniture, Florence, KY Complaint - Complete lack of Customer Service & questionable billing practices
FLORENCE, KENTUCKY -- Spend almost $5,000 on 3/27/11, asked about 12 months same as cash and told yes so I put $3,000 in cash down w/balance 12 months same as cash. Told set would be delivered 4/20/11. Most of the set was delivered on 4/20, but missing parts and mattress cover which I paid extra for. I called right away and was told they had to check with the driver. Received call back, couldn't reach driver but, had a mattress cover that I could come and get. I was told they would follow up on the shelves. A week later someone called to verify that we were waiting for the shelves. When I called again on April 29 I was told to call Customer Service at the Tri-County Ohio store. I did, after being bounced around and on hold more for a while, I hung up & called the store that I purchased from and told them to call customer service at Tri-County & find out what was going on and call me back which they did and was put on hold AGAIN, then told that the Customer Service Manager was going to investigate but would be out Monday and that I would receive a call on Tuesday, May 3rd which came and went with no call. I called AGAIN on May 5th, I guess an unhappy customer still doesn't warrant a manager's time.. After a few minutes customer Service gets back on the phone to tell me that they ordered the shelves and they would be delivered and installed on MAY 27th, 2 months after purchase! I told them I didn't need the shelves installed and was asked if I wanted to pick them up then. Are you kidding me! I've already had to go back 3 times for various reasons having to do with this purchase. At this point, I think the customer service manager should deliver personally. If that's not enough, I gave $3,000 as the down payment and they verified my VCF Credit Card for the 12mos same as cash and charged me the entire amount right then. I called next day & told them to either give me 13 months same as cash for balance or take if off card because it would be a month before I took possession of any product. Then I receive a bill with minimum payment AND reflected a higher interest rate than it should've been based on when my account was opened. These rates were defined on the receipt. When calling customer service about the 12 months same as cash and why the minimum payment, I was told the salesperson must have misunderstood! Then I asked about the interest rate and they had no response at all. Since I will pay if off before then I didn't push the issue. I'm so disgusted with VCF! When advertising, in addition to stating they cut out the middle man, they should also disclose that they've cut out customer service also.