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MBNA Complaint - MBNA stands for More Bad News Again - MBNA Credit card
MBNA Credit card - Complaint
CHESTER, CHESHIRE, UK -- I paid off over £6000 one month, leaving about £47 balance. In the absence of a statement (which I was waiting for!) I sent another £30 next month but was charged £12 for late payment!
Maybe correct according to the small print but utterly stupid in terms of customer relations. The final straw - it took over 3 months to "investigate" (stall) my complaint, the person I complained was too cowardly to answer for himself ( a not-so-humble Director) and they used the coward's get-out clause at the end (refusing to accept any further correspondence).
When you search for "MBNA worst bank ever" you get over 2.5 million hits. Someone should hit the MBNA bosses 2.5 million times till they realize they cannot survive without customers and start treating us better!
Maybe correct according to the small print but utterly stupid in terms of customer relations. The final straw - it took over 3 months to "investigate" (stall) my complaint, the person I complained was too cowardly to answer for himself ( a not-so-humble Director) and they used the coward's get-out clause at the end (refusing to accept any further correspondence).
When you search for "MBNA worst bank ever" you get over 2.5 million hits. Someone should hit the MBNA bosses 2.5 million times till they realize they cannot survive without customers and start treating us better!
Comments:
Posted by trmn8r on 2011-05-08:
I banked with MBNA, both CD's and a credit card, for many years. I loved them - their customer service was outstanding.
Then Bank Of America bought them. I closed my CD's and my credit card, and went elsewhere. I'm surprised to see the MBNA brand survives.
The one and only thing I didn't like about MBNA was I couldn't view my CD's online. If I could have the old MBNA back, I'd switch my business to them in a heartbeat.
It sounds like the root cause of your issue was you didn't have a statement. I recall paying my MBNA card online - could you not have found the exact amount you owned online, or have called a toll free 800 #?
Then Bank Of America bought them. I closed my CD's and my credit card, and went elsewhere. I'm surprised to see the MBNA brand survives.
The one and only thing I didn't like about MBNA was I couldn't view my CD's online. If I could have the old MBNA back, I'd switch my business to them in a heartbeat.
It sounds like the root cause of your issue was you didn't have a statement. I recall paying my MBNA card online - could you not have found the exact amount you owned online, or have called a toll free 800 #?
Posted by *Brenda* on 2011-05-08:
Same here Dunno!!! The bank of america website SUCKS. I hate bank of america.
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