MBNA Complaint - MBNA stands for More Bad News Again
CHESTER, CHESHIRE, UK -- I paid off over £6000 one month, leaving about £47 balance. In the absence of a statement (which I was waiting for!) I sent another £30 next month but was charged £12 for late payment!
Maybe correct according to the small print but utterly stupid in terms of customer relations. The final straw - it took over 3 months to "investigate" (stall) my complaint, the person I complained was too cowardly to answer for himself ( a not-so-humble Director) and they used the coward's get-out clause at the end (refusing to accept any further correspondence).
When you search for "MBNA worst bank ever" you get over 2.5 million hits. Someone should hit the MBNA bosses 2.5 million times till they realize they cannot survive without customers and start treating us better!