Gateway Complaint - Service
TENNESSEE -- I bought a Gateway GT5220 And was hit by a Trojan. No recovery disk came with my system. It was a 64 bit dual processor. When I contacted Gateway they sent me a recovery disk for a 32 bit system When I had to recall them they sent me another disk 2 weeks later and it was for the 32 again. When you contact Gateway they route you to India. If you want to speak with a specialist it cost you 40.00 dollars. When you talk with the free part they have no idea of what you need and if you or out of warranty they want to charge you 200.00 for the right disk. I have contacted them for the last time. Since they or built in America they should keep there service tech here to. I'll never buy another Gateway even if there the last computer on the market. I'll do without. When you buy one anyone. MAKE SURE THEY GIVE YOU THE DISK FOR THAT SYSTEM. If THEY WANT TO CHARGE YOU FOR IT DON'T BUY IT.