Samsonite Complaint - Samsonite briefcase - Black Label line
Black Label line - Complaint
MANSFIELD, MARYLAND -- The $800 Samsonite Black Label brief case I received as a Christmas present two years ago has begun to corrode (the metal hardware). Despite the 'life time warranty' Samsonite customer service has refused to replace my briefcase nor has it offered to send me a cash equivalent without a bill of sale. I understand that they no longer carry the prestigious Black Label line but they should at least have replacement parts or replacement briefcases.