Taco Bell Complaint - Never going back!
NORTH LOGAN, UTAH -- I made a short comment on the Taco Bell website, but since there wasn't enough room, here is the full version:
On Wed. April 20,2011 the Taco Bell was a little busy, the ordering went ok, we waited a while for our food, got regular hard-shell tacos, not the alfresco I ordered.
The cashier then casually went around wiping off a couple of tables, pushing the paper & food scraps onto the floor, then he saw an 18" puddle of water that had been sitting on the floor. Someone had put a dozen napkins on it to try to soak it up, so he picked up the napkins, carried them to the trash can, then proceeded back to his station to chat with some friends. Another worker from the back also came to the counter with a vacuum-sealed bag of food and proceeded to open it there, while chatting with the same friends.
We were there at least 30 min., no one attempted to clean up the rest of the spill, so customers had to walk around it.
Also, there never seems to be a manager there, or anyone checking to see that things get done. The eating area is never clean. As for the employees, they don't seem to find the dedicated, helpful, caring kind.
We really like the food and have been going to this location maybe 6-7 times a year since it opened, hoping it will improve or maybe a new manager will make a difference, but this is the last straw, and we are not going back.
Other family members say they have also quit because they use the drive-thru and never once have they both gotten what they ordered.
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