Roxio Complaint - Roxio Tech Support and Easy VHS to DVD suck!
CALIFORNIA -- When I saw "Easy VHS to DVD" for sale I thought I was in heaven. I have dozens of old tapes that I want to convert before they disintigrate. I'm not new to computers, I've been using them since the 8086 came out. My current computer is a Dell Lattitude and it's a real workhorse..I love it.
So I install "easy vhs to DVD". The label maker worked but when I tried to open the main program I got an error message: "System cannot find file specified and needs to shut down". I uninstalled and reinstalled the software only to get the same message.
I opened a ticket with Roxio Tech Support explaining the problem. Like several others I've read about I was told to unistall the system and follow a lengthy process called "preparing your computer for Roxio products". This process included a windows update, updating video card drivers, directx, media player, burner firmware and others. I was then instructed to reinstall the software. The same message appeared: "cannot find file specified".
Second ticket: A new "person" responded asking me to run and email them a system diagnostic. I was then told to create a new user account and reinstall the software. Same error message: "Cannot find file specified".
Third ticket: Another "person" told me to run the repair function of the software. Same error message.
fourth ticket:Yet another Roxio superstar told me to defrag my system.
fifth ticket: I was told to unistall and reinstall the software, I kid you not. I am writing in May, I bought the software in November. I've uninstalled the program over a dozen times. It doesn't work. Roxio Easy VHS to DVD is JUNK! Their tech support (outsourced to India) is horrid. They respond with cookie cutter answers hoping they may get it right or delay you long enough that you can't get a refund. If anyone offers you ANY Roxio product, even free, punch them in the face. I've created a roxio tech support simulator if you wonder what it's like. Go to you nearest door, hold your head in the doorway and repetedly slam the door on your skull....you get the idea. I didn't want to bore anyone (I have seven other tickets from Roxio I could mention) and didn't get too technical. I needed to vent.