Priceline Complaint - Wouldn't Give Me A Protection Plan
NORWALK, CONNECTICUT -- On 5/3/2011 I called 1-877-4778545 with some questions about a reservation I wanted. The gentle man answered my questions and told me he could make the reservstion for me. after we finished with all the information he needed I asked to include a protection plan for me of $31.00. He said he was not authorized to do that and told me customer service would and he connected me with customer service. A gentle man at customer service informed me that I no longer could do it that it was suppose to be done when I did the package deal. I tried to explain to him that the gentleman at 1-877-477-8545 was not authorized to give me the protection plan. The gentleman at the 1-877-477-85345 number told me in was in Mexico.
I feel like I was ripped off. I didn't make the flight because I stepped wrong loading the car that morning to go to the air port and did something to my knee. Am seeing the doctor this week.
A lady called me back from customer care and offered to refund my mony but that I wouldn't get it right away it would take a few weeks. I said no I didn't have funds for another package deal.
It was not my fault that this gentlman in Mexico couldn't give me the travel protection plan. I did ask him to cancel it and i`ll do it on line he said he couldn't do it.
WHAT A RIP OFF.